Dog Loss
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Terms and Conditions

Last Updated: 2025-06-28

Welcome to Dog Loss. Please read these Terms and Conditions (“Terms”) carefully before using the Dog Loss mobile application (the “Service”) operated by [Your Company Name] (“us”, “we”, or “our”).

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Service, regardless of their location. By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the terms, then you may not access the Service.

1. IMPORTANT: Not a Medical Device & No Professional Advice

  1. Intended Purpose: The Service is a wellness application designed to provide educational resources, guided meditations, and a private journaling space to support individuals grieving the loss of a dog. It is intended for personal, non-commercial use only.

  2. Not a Medical Device: The Service is not a medical device under the laws of the United Kingdom, the European Union, the United States, or any other jurisdiction. It is not intended for the diagnosis, treatment, monitoring, prevention, or alleviation of any disease, injury, or medical condition, including any mental health disorder. The Service has not been evaluated or approved by the UK Medicines and Healthcare products Regulatory Agency (MHRA), the U.S. Food and Drug Administration (FDA), or any other national or international regulatory body.

  3. No Professional Advice: The information, content, and AI-generated responses provided through the Service are for informational and educational purposes only. They do not constitute, and must not be used as a substitute for, professional medical, psychological, therapeutic, veterinary, or legal advice, diagnosis, or treatment.

  4. No Professional Relationship: Your use of the Service does not create a doctor-patient, therapist-patient, or any other confidential professional relationship between you and us.

  5. Consult a Professional: Always seek the advice of a qualified health provider, mental health professional, or veterinarian in your jurisdiction with any questions you may have regarding a medical or mental health condition. Never disregard professional medical advice or delay in seeking it because of something you have read or heard on this Service.

2. Emergency Situations & Crisis Support

  1. NOT FOR EMERGENCIES: This Service is not a crisis support service and should not be used in an emergency.

  2. If you are in a crisis or believe you may harm yourself or others, you must seek immediate help. Please call your local emergency services number (e.g., 999 in the UK, 911 in the US/Canada, 112 in the EU) or go to your nearest emergency department.

  3. The Service may provide links to third-party crisis support helplines. These are provided for informational purposes only. We do not operate these services and are not responsible for their availability or effectiveness.

3. Use of Artificial Intelligence (AI)

  1. AI Companion: The Service includes features powered by an artificial intelligence large language model (the “AI Companion”). You acknowledge that the AI Companion is an automated system.

  2. Inaccuracies and Errors: The AI Companion’s responses are generated based on patterns in data and may be inaccurate, incomplete, or inappropriate. We do not guarantee the accuracy, reliability, or suitability of any information provided by the AI Companion.

  3. User Responsibility: You are solely responsible for critically evaluating any information provided by the AI Companion. You must not rely on AI-generated content for any factual, medical, or important decisions. The responsibility for any actions you take based on your interactions with the AI Companion rests entirely with you.

4. User Accounts and Eligibility

  1. Eligibility: You must be 18 years of age or older, or the age of legal majority in your jurisdiction, to create an account and use this Service.

  2. Accurate Information: When creating an Account, the information you provide must be accurate and complete, including your country of residence. You are responsible for keeping this information up-to-date.

  3. Account Security: You are responsible for safeguarding your password and for all activities that occur under your account.

5. Limitation of Liability

  1. To the maximum extent permitted by applicable law in your jurisdiction, in no event shall [Your Company Name], nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of the Service or reliance on any content provided therein.

  2. You agree that your use of the Service is entirely at your own risk.

6. Indemnification

  1. You agree to defend, indemnify and hold harmless [Your Company Name] and its licensee and licensors, and their employees, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to solicitor’s/attorney’s fees), resulting from or arising out of a) your use and access of the Service, or b) a breach of these Terms.

7. Governing Law and Jurisdiction

  1. Governing Law: These Terms shall be governed and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.

  2. Jurisdiction: You agree to submit to the exclusive jurisdiction of the courts of England and Wales for the resolution of any disputes arising out of these Terms.

  3. Local Laws: You are responsible for complying with the laws of the country from which you access this Service. If any part of these Terms is found to be invalid or unenforceable under the mandatory laws of your jurisdiction, it will not affect the validity of the remaining provisions.

8. International Use

  1. The Service is controlled and operated from the United Kingdom. We make no representation that the Service or its content is appropriate or available for use in other locations. Those who choose to access the Service from other jurisdictions do so on their own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable.

  2. You agree not to use the Service in any country or in any manner prohibited by any applicable laws, restrictions, or regulations, including any U.S. or UK government embargoes.